We take pride in what we do. We want to know we’ve always done the best we can to help you do the best you can for your guests. And we don’t expect you to be the ones checking things are as they should be.
We’ve found many hotels and restaurants complain that when they’ve outsourced in the past they’ve ended up spending a lot of time managing a bad service. We have systems in place to make sure this won’t happen. We constantly check our standards are not just up to scratch but exceptional.
Our Quality Manager will be on your premises checking our standards and asking for your feedback on our performance, conduct and presentation. Our hand-held electronic system backs up our checks with a quantifiable audit of each site and area. Each audit produces a detailed summary and task list of areas not up to standard, resulting in a % score.
We consider ourselves to be industry leaders. So we are always looking at ways to develop our systems and services to add quality and value to our customers – at no extra cost. This is what we do:
- We treat our people with respect. We pay them a fair, legal wage, on time, directly into their bank accounts. We make sure they are paid for every hour and that holiday pay is handled properly and clearly. Not only is that the right thing to do, it means they work harder for us and you. Many others don’t do this.
- We train our people to do whatever they can to help you. If your porters need help moving boxes or you require additional service, our people will do it. And because they all speak English, they’ll actually know what’s being asked of them.
- We recruit permanent team members legally entitled work in this country. We take only the best people and invest in thorough training so they provide the best standards for you. And we check and check this because our reputation – and yours – is important to us.
- One of our senior team will visit at least three times a week. We have Operations Managers available 24/7. And a specific email address that goes to the inbox of every member of our management team that works with you. You’ll also get the mobile numbers of the senior Operations team and ACT Clean’s Directors. So you can always get hold of whoever you need.
But communication and responsiveness is more than answering the phone. We are always there when you need us, whatever time of day or night.